Are you client-focused, organised and ready to put your motor insurance knowledge into practice?

City Brokers Ltd is seeking a Claims Handler – Motor Insurance to join its Claims team.

Reporting to the Team Leader – Motor Claims, you will manage assigned motor insurance claims from notification through to settlement and closure, ensuring efficient follow-up and professional client support.

Key duties and responsibilities

• Register and administer motor claims, verifying policy details and supporting documentation.
• Coordinate with insurers, assessors, garages and repairers to ensure timely claims progression.
• Keep clients informed and provide clear guidance throughout the claims process as per internal service standards.
• Follow up on assessments, repairs, settlement decisions and payments.
• Maintain accurate claims records and prepare routine status reports.
• Escalate complex claims, disputes, complaints and suspicious cases appropriately.
• Comply with company procedures, regulatory requirements and confidentiality standards.

Your qualifications and experience

• Higher School Certificate (HSC) or an equivalent qualification.
• Preferably 2–4 years of relevant experience in insurance claims handling, motor insurance or related insurance operations.
• Familiarity with motor insurance products, policy conditions and claims procedures.
• Experience using insurance systems or claims management platforms and Microsoft Office applications.
• Sound understanding of motor insurance products, policy conditions and claims procedures.
• Proficiency in Microsoft Office and familiarity with insurance or claims management systems.
• A relevant diploma, tertiary qualification or progress towards a recognised professional insurance qualification would be an advantage.

The qualities you bring

• Strong client-service orientation and effective communication skills.
• Excellent organisation, attention to detail and ability to manage competing priorities.
• Sound judgement and practical problem-solving skills.
• A proactive, accountable and collaborative approach.
• Integrity, discretion and professionalism.

How to apply

Please submit your CV and a covering letter to hr@citybtokers.mu, quoting “Claims Handler – Motor Insurance” in your application or click on the Apply Now button.

Deadline

20 November 2026

City Brokers Ltd reserves the right not to proceed with this recruitment, to suspend or cancel the recruitment process, or to leave the position unfilled. Publication of this advertisement does not constitute a commitment to appoint any candidate.